Shipping Policy
Delivery Information
We ship from our warehouse in the Benfleet UK, the deadline for next day delivery is Midday, (noon) if your order is received after Midday (noon) your order will ship the next day, subject to successful payment received, if the payment details you provide are incorrect or we suspect are fraudulent we reserve the right to with-hold shipping until the correct payment details have been provided or the necessary security checks have been done. At exceptionally busy times, Banks Holidays etc, please allow an extra two working days for delivery.
We take utmost care to ensure that your items are fully protected for the journey ahead. Our packing team members are truly at the heart of our operation; we know the value of each and every parcel that leaves our warehouse, in addition, every order has to be signed for at your address by you, without exception.
We reserve the right to refuse any order for delivery to an address if we have reason to believe that the order is fraudulent or fake.
Order Confirmation
Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, the cost and delivery options. At this time, you will also be sent a confirmation email stating the details for your records. This email does not, however, indicate that your order has been or begun to be processed or a confirmation of contract of purchase.
Once we have processed your order you will receive a second email from us detailing what you have purchased and confirmed that your order has been processed. For UK deliveries, we will also inform you of your tracking reference number.
All deliveries require a signature and we are unable to leave with anyone under the age of 18 or without a signature. We and the delivery driver reserve the right to ask for proof of identity i.e. passport or driving licence.
Order Cancellations
Please check your order confirmation as soon as you receive it and call or email us immediately if you need to amend or cancel your order. If your order has already past Point of No Return i.e. it has already shipped, your order will then be subject to the returns policy.
Please always check your order confirmation carefully, to ensure you have ordered exactly what you intended to. Incorrectly ordered items are subject to a 20% restocking fee, and by you ordering you are agreeing to these terms.
Call us on 0344 856 1800 to amend or cancel your order. Please ensure that you have your order number and a copy of the confirmation email to hand when calling.
